Mission, vision and values

What guides the Ombudsman de Montréal’s team in all its actions.

Our mission

Offer citizens a sympathetic and unbiased ear and a fresh perspective on their cases.
Raise awareness among municipal staff about the impact their decisions and actions have on citizens.
Quickly identify problems and, when necessary, intervene with the City of Montréal on behalf of citizens.
Actively contribute to finding fair and reasonable short-, medium-, and long-term solutions to problems that have been identified.
Ensure that all representatives of the City of Montréal comply with the commitments set forth in the Montréal Charter of Rights and Responsibilities, as well as the obligations arising from the QuébecCharter of Human Rights and Freedoms.
Promote greater openness and a better understanding of fundamental rights.

That, as a result of the involvement of the Ombudsman de Montréal, the City is able to provide citizens with the best possible quality of services.
That Montréal’s municipal services continue to evolve to meet the changing needs of citizens.
That municipal managers and citizens better understand each other’s realities, expectations, and respective constraints.
That all managers and staff of the City of Montréal, as well as elected officials, respect and uphold the values and commitments set forth in the Montréal Charter of Rights and Responsibilities.