Subsidies

For example, the Ombudsman de Montréal intervened in a case involving the Home Adaptation Program (HAP) in which the investigation revealed that the wait times for service were unreasonable. The Service de l’habitation subsequently committed to documenting, compiling, and reporting its weekly statistics to monitor processing times, to periodically review cases to prevent undue delays or ensure proper prioritization, and to significantly reduce the number of complete cases awaiting processing, while ensuring this number does not exceed a certain limit in the future.